Frequently Asked Questions (FAQ)

What do I get with my Smitten box?-

Each Smitten Co. box is filled with you and your wedding planning needs in mind. Whether you’re at the start of your wedding experience or almost at the end, we create each box based on where you are in your journey. Your survey answers help us pick out the perfect items so be sure to give us as much information as possible!

Also included in your membership are your monthly wedding planning questions for our Smitten Co. wedding planner. Planning is so stressful and even more so when you don’t know what’s the right thing to do. Smitten Co. helps to solve this issue by answering your personal wedding planning questions and providing planning sessions to give you the 1-on-1 help you need. Aside from your amazing monthly box and planning questions and sessions, you also have exclusive access to our vetted preferred vendors and venues as well as weekly articles exclusively for South Florida brides.

When should I expect to get my box?+
My wedding is coming up, can I get multiple boxes at once?+
Will my subscription automatically renew?+
What is your cancellation and returns policy?+
How are my wedding planning questions answered?+
Why is it more expensive the more months you buy?+
Do you ship outside of South Florida?+
Is this the same as having a full-time wedding planner?+
What are the differences between subscription options?-

The main difference between the boxes is the number of questions you can ask our local Certified Wedding Planners and the number of planning sessions you receive. The more months you subscribe, the more help you receive from our Certified Wedding Planners!

Ask the questions any way you’d like — weekly, bi-weekly, bi-monthly, or all at once. The choice is yours! Our Dashboard is mobile-friendly so ask your questions from anywhere! We will always follow-up to make sure the answer you received to your question worked for you! Your planning sessions will be scheduled based on the availability of both you and your personal Wedding Planner. We will always find a time that is mutually agreeable!

Planning sessions are available between 9 am-6:30 pm Monday-Friday.

3-month memberships: We suggest your planning session anytime during your first or second month of membership to get all your plans in place.

6-month and 8-month memberships: Your planning sessions are scheduled every other month to help keep you organized and make sure all the details are accounted for.

How much is shipping?+
What if I want to change my address or billing information?+
Can you put me in touch directly with a local day-of planner?+
How do I change the answers to my survey questions?+
Love my subscription! Can I extend my membership?+
I have a wedding planner. Can I use my questions and planning sessions for something else?+
What metro areas do you provide planning for?+
Are you paid by preferred vendors and venues?+