Frequently Asked Questions (FAQ)
Each Smitten Co. box is filled with you and your wedding planning needs in mind. Whether you’re at the start of your wedding experience or almost at the end, we create each box based on where you are in your journey. Your survey answers help us pick out the perfect items so be sure to give us as much information as possible!
Also included in your membership are your monthly wedding planning questions for our Smitten Co. wedding planner. Planning is so stressful and even more so when you don’t know what’s the right thing to do. Smitten Co. helps to solve this issue by answering your personal wedding planning questions and providing planning sessions to give you the 1-on-1 help you need. Aside from your amazing monthly box and planning questions and sessions, you also have exclusive access to our vetted preferred vendors and venues as well as weekly articles exclusively for South Florida brides.
You will receive your monthly box by the end of every month. Once your box has been delivered, you will receive an email notification from Smitten Co. While you wait for your box, ask your monthly questions, schedule your planning sessions, explore our exclusive preferred vendors, catch up on local Smitten bridal articles, and join us and other local brides on our Instagram and Pinterest!
Absolutely! Shoot us an email at firstname.lastname@example.org and we can arrange to send you all your boxes at once.
If you are on our month-to-month plan, it will renew until you cancel for up to 8 months. If you are in our 6-months, 8-months, or Gift plans, your subscription will not renew automatically after your membership has expired.
We would hate to see you go, but understand things sometimes happen and finances change. Feel free to cancel anytime before your next box ships by sending us an email at email@example.com. All cancellations must be processed at least 48 hours before your next payment. If your next payment has already been processed, your cancellation will take effect during the following billing cycle. Unfortunately, we can not issue a refund as your box has already been sent for processing.
If you are having an issue with something in the box or on the website, please let us know by emailing firstname.lastname@example.org and we will do our best to help.
Returns are not allowed. Missing, damaged, or defective items are covered under our 30-day Satisfaction Guarantee.
All wedding planning questions asked through the Dashboard will be answered via email. We will also follow-up with you to make sure the answer you received worked for you. Helping you plan your perfect wedding is our priority. Ask your questions from anywhere! Our Dashboard is mobile-friendly!
All planning sessions will be conducted via phone (or virtual if preferred).
Every month you will receive the same amount of items in your box regardless of the plan you have chosen. The big change is the amount of help you get every month. The more help you get, the more expensive the plan (and by expensive, we really just mean $5-$10 more a month. Super affordable). The more months you buy, the more money you save in the long run (savings between $945-$2,440).
If you are on our 8-month plan you will get your top 5 questions answered a month AND 4 planning sessions to help with your wedding planning! That means we answer your top question every week plus a bonus question! As always, you can ask your questions any way you choose – once a week, once every other week, or all at once as long as you add them individually on the Dashboard. You will also receive 4 personal planning sessions throughout your planning journey to help keep you on track and make sure your wedding comes out like you dreamed it would. No matter which plan you choose, you will always have a dedicated wedding planner to help you personally with anything you might need.
At Smitten Co, we want to provide you with the right amount of planning help you need.
If you are having a destination wedding in South Florida and would like to take advantage of our service, please let us know via email prior to purchase in order to discuss shipping options. Please email us at email@example.com.
Smitten Co. is a resource for brides planning their own weddings, showers, and special events. We answer your TOP wedding planning questions through your Dashboard questions and planning sessions all while pampering you with gifts every month at an affordable price. As part of your Smitten Co. subscription, you’ll get a dedicated wedding planner to help answer your personal wedding planning questions and provide you with vendor suggestions within your style and budget. You choose the length of time you need planning help. Need more assistance? Smitten Co. members can book à-la-carte wedding services with a Certified Wedding Planner at a discounted rate. Everything is based on your needs when you need it.
A full-time wedding planner is so special, but they will also cost you thousands of dollars. If you don’t want to spend the money but still need help answering your top wedding questions (and wouldn’t mind getting some pretty amazing gifts), Smitten Co. can definitely help.
The main difference between the boxes is the number of questions you can ask our local Certified Wedding Planners and the number of planning sessions you receive. The more months you subscribe, the more help you receive from our Certified Wedding Planners!
Ask the questions any way you’d like — weekly, bi-weekly, bi-monthly, or all at once. The choice is yours! Our Dashboard is mobile-friendly so ask your questions from anywhere! We will always follow-up to make sure the answer you received to your question worked for you! Your planning sessions will be scheduled based on the availability of both you and your personal Wedding Planner. We will always find a time that is mutually agreeable!
Planning sessions are available between 9 am-6:30 pm Monday-Friday.
3-month memberships: We suggest your planning session anytime during your first or second month of membership to get all your plans in place.
6-month and 8-month memberships: Your planning sessions are scheduled every other month to help keep you organized and make sure all the details are accounted for.
Shipping is free for local deliveries from Miami to West Palm Beach.
Out of state subscribers: please contact us prior to purchase for shipping price.
No problem! Sign-on to your account, on the top right of your dashboard you will find your name with a photo, click the dropdown menu under account settings you will find billing information. You can update your billing at anytime.
Absolutely! 8-month members receive personal recommendations for local month-of and day-of planners as part of their membership. We want to connect you with vendors you’ll be Smitten with! We also offer other event services to Smitten members. Be sure to check them out under Services.
Great question! If you’ve changed your mind about something, have your final wedding date, or even gotten a new furry pet, we want to know about it in your survey! Update your survey at anytime via your Dashboard. We use the answers to your survey questions to personalize your boxes so be sure to keep us up to date!
Of course! Send an email to firstname.lastname@example.org and we can go about extending your membership. We’re so happy to hear you’re Smitten with us!
Absolutely! You can use your questions and planning sessions to ask for help planning your bridal shower, bachelorette, and even your honeymoon!
Great question! We provide wedding planning for weddings being held from Miami to West Palm Beach. We also cover Key West (services not available).
Absolutely not. Smitten Co. does not accept any kind of payment or referral fee from vendors or venues. If we promote a vendor or venue, it’s because we feel they are an excellent resource for brides. You can feel confident that we are not trying to sell you anything we ourselves wouldn’t use.
Smitten Co. is a space where brides can feel confident about who to trust. We are not a free-for-all resource. Smitten Co. only promotes vendors we feel create spectacular work and provide excellent service to brides. While we cannot guarantee the work of others, we can tell you, from our perspective as industry professionals, that their work is special and worth looking into. As always, you should always meet with any and all professionals face-to-face and see if they are a good fit for your needs. We hope Smitten Co. can help connect you to them and give you extra information to make your appointments go as smoothly as possible.